General support
Use this for setup questions, workflow confusion, output issues, and anything that needs a human review.
Email supportSupport
Support that keeps the next step clear.
This support page routes setup, pricing, access, privacy, and product questions to the CoreStaff team. There is no live ticket queue, CRM write path, or automated case-routing system on this site.
How to get help
Pick the route that matches the problem.
Support is handled directly by the CoreStaff team. This page keeps the route clear without pretending there is a public self-serve ticket portal.
Setup and custom routing
Use this for ready-made AI employee setup, Custom Built Employee setup questions, and broader general questions.
Email hello@corestaffai.comWhat to send
Include enough detail to route the issue without sending secrets.
Issue summary
Describe the problem in one or two sentences and say which page or guide you were using.
Expected vs actual
Tell us what you expected to happen and what happened instead. That helps the reviewer understand the gap.
Safe context only
Do not send passwords, API keys, recovery codes, payment card details, or private customer records through normal email.
Common issue categories
Route the request by type.
Setup support
Use hello@corestaffai.com for ready-made AI employee setup, Custom Built Employee setup questions, and managed setup review.
Request access and setup
Review the static request-access path to understand how assigned roles, setup scope, and approval boundaries fit together.
Help and policy guides
Review the help center and policy pages for profile, plan, billing, privacy, and support boundaries.
AI employee behavior or output
Use support@corestaffai.com when an AI employee draft is wrong, incomplete, confusing, or needs a review.
Account, billing, or refund questions
Use hello@corestaffai.com for pricing, billing, cancellation, and refund review questions.
Privacy and security questions
Use support@corestaffai.com for privacy, access, secret-handling, or suspicious-activity questions.
Setup or approval boundary questions
Use the help and guide pages if you need to confirm what the AI employee may do and what stays blocked.
Urgent security issue
Email support@corestaffai.com with a subject line that says urgent security issue and include only the safe facts needed for triage.
Managed setup path
How to prepare before contacting CoreStaff.
The managed setup path is guided by CoreStaff today. Customers should arrive with safe context, a clear role choice, and a clear human approval boundary.
Ready-made AI employee setup
- Choose Maya, Miles, or Nora.
- Explain the first safe tasks.
- Identify who approves the draft before any customer impact.
Custom AI employee setup
- Describe the goal and why the standard roster is not enough.
- List any tools or workflows that may be needed later.
- Expect a manual review before anything live is discussed.
What happens after email contact
- A human reviews the request.
- CoreStaff may ask for a clearer summary or a safer boundary.
- Any future approval stays human-routed unless a separate launch change is approved later.
What stays out of scope
- No outcome promise.
- No live signup, billing, connectors, or OAuth claim.
- No public-agent activation unless explicitly offered later.
Related guides and policies
Use the guide system before or after you email support.
Getting Started with CoreStaff
Orientation for the managed setup path.
Choosing Maya, Miles, or Nora
Pick the role that matches the work you want to review.
How to Use Maya
Front-desk intake, triage, and safe draft support.
How to Use Miles
Lead follow-up and handoff support without live outreach.
How to Use Nora
Support triage, draft replies, and escalation notes.
Plans, Credits, and Billing Basics
Pricing and billing boundaries aligned to the policy file.
Security and Privacy Basics
How to keep secrets and sensitive data out of the workflow.
Troubleshooting and Support
How to route problems to a human reviewer.
Privacy Policy
How CoreStaff handles website, setup, support, and AI employee data.
Refunds & Delivery
Delivery, cancellation, refund review, and billing dispute boundaries.
Terms of Service
Customer responsibilities, limits, and support boundaries.
Contact
Use the contact page for setup, custom, billing, privacy, and support routing.
Current boundary
Clear support boundaries.
This public support page stays focused on clear contact routes, guided setup, and human support. It does not imply public self-serve ticketing, live checkout, or open connector activation.
Safety note
If the issue involves a security incident, access problem, or privacy concern, use support@corestaffai.com first and keep the message limited to the safe facts needed for review.