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AI support and customer success

How to Use Nora

Use Nora to triage support requests, draft replies, and organize escalation notes.

Current status: managed setup until approved. CoreStaff is preparing launch surfaces; some flows remain preview or human-reviewed until approved.

Helping a support team sort questions and draft safe responses for review.
Help CenterApproval Boundaries and Agent AuthorityTroubleshooting and Support

Who should use it

Teams that need support triage without pretending a live ticket portal exists.

What this is for

Helping a support team sort questions and draft safe responses for review.

What to prepare

  • Support categories and priority rules.
  • Escalation contacts and response expectations.
  • A review step before a reply goes out.

Approval boundary

  • A human must review any draft reply before it is sent.
  • Owner approval is required before any future live support automation.

Step-by-step

How to use the guide

Step-by-step usage guidance

  1. Describe the support categories Nora should route.
  2. Provide a safe reply style and escalation policy.
  3. Set the situations that must go to a human immediately.
  4. Review drafts before any customer reply is sent.

What the AI employee can do

  • Turn questions into draft replies.
  • Produce onboarding and escalation notes.
  • Keep customer success handoffs organized.

What it cannot do yet

  • It cannot claim live ticketing, live chat, or phone support.
  • It cannot access connectors, OAuth, or a public-agent runtime.

Privacy and security notes

  • Use only safe issue summaries in the review path.
  • Do not include secrets or real customer data.

Support path

  • Setup/help: hello@corestaffai.com
  • Customer support: support@corestaffai.com

Current status

Managed setup comes first while customer access is opened in stages.

This guide never claims live signup, live billing, live connectors, live OAuth, live email, or public-agent activation. It is a customer-facing explanation of the current managed setup posture and the human-review boundary.

Honest boundary

Customers should use hello@corestaffai.com for setup, custom, or general questions and support@corestaffai.com for support. If something is outside this guide's scope, route it to a human reviewer first.