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When something is wrong

Troubleshooting and Support

Tell customers what to do when a guide, setup, or draft reply needs human help.

Current status: managed setup until approved. CoreStaff is preparing launch surfaces; some flows remain preview or human-reviewed until approved.

Helping customers move from confusion to the right support path.
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Who should use it

Anyone who sees an error, a confusing draft, or a workflow that needs a human review.

What this is for

Helping customers move from confusion to the right support path.

What to prepare

  • A short summary of the issue.
  • The guide or page where the issue appeared.
  • A safe reproduction step if one exists.

Approval boundary

  • Any sensitive or customer-impacting issue should reach a human reviewer.
  • Owner approval is required before any future live support automation.

Step-by-step

How to use the guide

Step-by-step usage guidance

  1. Check whether the problem is a setup question, a support issue, or a policy question.
  2. Send a short summary to the right contact path.
  3. Include the page or guide name, but not secrets or private data.
  4. Wait for manual review before trying to force a live action.

What the AI employee can do

  • Tell you which inbox to use.
  • Explain when to ask for manual review.
  • Keep you from assuming a live portal exists.

What it cannot do yet

  • It cannot create a live support portal or auto-resolve every issue.
  • It cannot claim live signup, billing, connectors, or public-agent support.

Privacy and security notes

  • Share only the problem summary and safe reproduction details.
  • Do not send secrets, cards, or customer records.

Support path

  • General: hello@corestaffai.com
  • Support: support@corestaffai.com

Current status

Managed setup comes first while customer access is opened in stages.

This guide never claims live signup, live billing, live connectors, live OAuth, live email, or public-agent activation. It is a customer-facing explanation of the current managed setup posture and the human-review boundary.

Honest boundary

Customers should use hello@corestaffai.com for setup, custom, or general questions and support@corestaffai.com for support. If something is outside this guide's scope, route it to a human reviewer first.