What this is for
Turning incoming questions into structured intake notes and next-step drafts.
AI reception and intake
How to Use Maya
Use Maya for front-desk intake, clean summaries, and safe follow-up drafts.
Current status: managed setup until approved. CoreStaff is preparing launch surfaces; some flows remain preview or human-reviewed until approved.
Turning incoming questions into structured intake notes and next-step drafts.
Who should use it
Teams that need a front-desk style intake assistant without live send or connector claims.
What to prepare
- A safe greeting and intake script.
- A list of categories Maya should route or summarize.
- A human escalation contact.
Approval boundary
- Drafts must be reviewed before any customer-impacting action.
- Owner approval is required before any future live action or tool expansion.
Step-by-step
How to use the guide
Step-by-step usage guidance
- Describe the intake workflow and the type of questions Maya should triage.
- Provide a safe greeting style and the information that is okay to collect.
- Define the escalation path for anything sensitive or uncertain.
- Review draft notes before any customer-facing action is considered.
What the AI employee can do
- Draft intake summaries.
- Turn scattered messages into clean prep notes.
- Prepare follow-up reminders or scheduling prep.
What it cannot do yet
- It cannot send live messages.
- It cannot claim live billing, connector access, or public-agent activation.
Privacy and security notes
- Collect only the minimum safe intake details.
- Do not include passwords, payment data, or private records.
Support path
- Setup/help: hello@corestaffai.com
- Customer support: support@corestaffai.com
Related guides
Current status
Managed setup comes first while customer access is opened in stages.
This guide never claims live signup, live billing, live connectors, live OAuth, live email, or public-agent activation. It is a customer-facing explanation of the current managed setup posture and the human-review boundary.
Honest boundary
Customers should use hello@corestaffai.com for setup, custom, or general questions and support@corestaffai.com for support. If something is outside this guide's scope, route it to a human reviewer first.